Returns, Refunds, and Complaints – Florist Temple
Our Fresh Flowers Guarantee in Temple
At Florist Temple, we are passionate about delivering only the freshest, most beautiful flowers to our valued customers. As a trusted local florist serving both households and businesses in Temple and nearby areas, we stand by the quality of every bouquet and arrangement. If your flowers fail to meet our high standards of freshness and quality, we promise to make it right.
Damaged-On-Arrival Policy
Your satisfaction is our top priority. Upon receiving your delivery, please inspect the flowers immediately. While we take the utmost care in preparing and transporting each order, occasionally, damage may occur during transit. If your flowers arrive damaged or wilted, please notify us promptly—preferably within 24 hours of delivery. Photographic evidence of the damage will help us resolve your issue quickly.
Freshness Window
Florist Temple guarantees that each bouquet or arrangement will remain fresh for a minimum of three days from delivery, provided they are cared for according to our included guidelines. If the flowers do not meet this standard of freshness within that period, please contact us with details and supportive photos, and we will address your concerns promptly.
Refund or Replacement Options
If your flowers are damaged on arrival or do not meet our freshness guarantee, we offer two solutions tailored to your needs:
- Replacement: We can arrange a fresh replacement bouquet or arrangement to be delivered at the earliest convenient time.
- Refund: If you prefer, we can process a full or partial refund (depending on the circumstances) to your original payment method.
Our team is committed to ensuring you are delighted with your purchase and will work with you to find the most suitable resolution.
Complaints Process
We are always grateful for feedback—positive or otherwise—as it helps us maintain the highest standards. If you wish to raise a concern or file a complaint about any aspect of your order or our service, our process is straightforward:
- Contact us as soon as possible with the details of your issue, including your order information and any supporting evidence (such as photographs).
- Our customer service team will review your complaint and respond within two business days with an initial resolution or a request for further information if needed.
- If a replacement or refund is warranted, this will be arranged promptly. If not, a clear explanation will be provided.
Your satisfaction matters deeply to us, and we aim to resolve all complaints quickly, fairly, and compassionately.
Your Local Florist in Temple
Florist Temple is proud to serve our community with dedication and a personalised touch. Whether you’re a local household or a nearby business, you can trust us to look after your floral needs. Our commitment is to provide fresh, stunning flowers every time—and a seamless experience whenever you need support.
Thank you for choosing Florist Temple. If you have any questions about returns, refunds, or our complaints process, please reach out and our team will be happy to assist you.
